Privacy policy

Last updated: 18 September 2026

Still Culture respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect personal data when you visit stillculture.com, create an account, contact us, subscribe to marketing communications or purchase our digital products.

For privacy-related questions or requests, you can contact us at:

Still Culture
Email: stillculture.studio@outlook.com

1. Who we are

Still Culture operates stillculture.com and is responsible for the processing of personal data described in this Privacy Policy.

For privacy-related questions or requests, you can contact us at:

Still Culture
Email: stillculture.studio@outlook.com

2. Personal data we collect

Depending on how you use our website, we may collect information such as:

your name;
email address;
billing details;
order and transaction information;
products purchased;
customer account information;
messages you send through our contact form or customer support;
newsletter and marketing preferences;
IP address;
browser and device information;
approximate location derived from technical data;
website usage information;
cookie and consent preferences.

We aim to collect only the personal data that is reasonably necessary for the purposes described in this Privacy Policy.

3. How we use your personal data

Orders and digital delivery

When you place an order, we use your personal information to process the purchase, confirm your order, provide access to your digital products and assist with any issues relating to your order.

The legal basis for this processing is the performance of our contract with you.

Customer accounts

If you create a customer account, we process the information needed to create and manage that account and to provide account-related functionality.

Customer service

If you contact us, we process your contact details and the contents of your message so that we can respond to your question or request.

Depending on the situation, this processing is based on the performance of a contract or our legitimate interest in providing customer support.

Legal and administrative obligations

We may process and retain certain order, payment and transaction data where necessary to comply with tax, accounting, fraud-prevention or other legal obligations.

The legal basis for this processing is compliance with a legal obligation.

Marketing communications

If you subscribe to our marketing communications, we may use your email address to send you information about new collections, offers, updates and other Still Culture news.

Where required by law, we rely on your consent.

In certain situations, existing customers may also receive marketing communications where this is permitted under applicable law. You can unsubscribe at any time by using the unsubscribe link included in our emails.

Unsubscribing from marketing does not prevent us from sending necessary transactional emails relating to your orders or account.

4. Shopify

Our online store is hosted and operated using Shopify.

Shopify provides services such as:

website hosting;
checkout;
order processing;
customer accounts;
shopping cart functionality;
store security;
privacy and cookie controls;
analytics and store functionality.

As part of providing these services, Shopify may process personal data relating to visitors and customers.

Shopify may process personal data in countries outside your country of residence. Where legally required, international data transfers are subject to appropriate safeguards.

For more information about how Shopify handles personal data, please refer to Shopify's own privacy documentation.

5. Digital downloads through Pendora

We use Pendora Digital Downloads to deliver our digital products after purchase.

For the app to provide its services, Pendora may receive or process information such as:

your name;
email address;
IP address;
approximate geolocation;
browser and operating-system information;
order information;
information relating to the digital product purchased.

We use this processing so that customers can receive and access the digital files they purchased.

6. Payments

Payments are processed through Shopify and/or the payment provider selected by you during checkout.

Payment providers may process information needed to authorize and complete the transaction.

Still Culture does not need to store complete payment-card details when payment information is handled directly by the relevant payment provider.

Different payment methods may be subject to the privacy policies and terms of the provider you choose during checkout.

7. Cookies and similar technologies

Still Culture uses cookies and similar technologies to operate and improve the website.

Some cookies are required for essential functionality, including:

keeping items in your shopping cart;
customer account functionality;
checkout;
website security;
remembering privacy choices.

We also use Shopify's customer privacy tools to manage other categories of cookies, such as:

personalization;
marketing;
analytics.

For visitors in regions where consent is required, non-essential data collection is controlled through our Shopify cookie banner.

Our cookie banner allows visitors to:

accept cookies;
decline non-essential cookies;
manage individual cookie preferences.

You can change your cookie preferences through the cookie-preference controls available on our website.

8. Email communications

We use Shopify-based messaging and email tools to communicate with customers and subscribers.

This may include:

order-related messages;
customer-support messages;
service communications;
marketing emails where permitted.

If you have subscribed to marketing communications, you may withdraw your consent at any time by using the unsubscribe link included in the email.

9. Who we share personal data with

We may share personal data with service providers where this is necessary to operate our store or provide our services.

These may include:

Shopify;
Pendora Digital Downloads;
payment providers;
email and communication providers;
technical service providers;
professional advisers where necessary;
government authorities or regulators where disclosure is legally required.

We only share personal information where there is a legitimate reason to do so.

We do not sell personal data.

10. International data transfers

Because Still Culture sells internationally and uses service providers that may operate globally, personal data may be processed outside the Netherlands or the European Economic Area.

Where applicable law requires safeguards for international transfers, the relevant service providers are expected to use an appropriate legal transfer mechanism.

11. How long we keep your data

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by law.

Retention periods may vary depending on the type of data.

For example:

transaction and financial records may be retained for periods required by tax or accounting law;
order information may be retained for customer service, legal and administrative purposes;
customer-service communications may be retained for as long as necessary to handle the matter;
marketing information may be retained until you unsubscribe or withdraw consent, unless another lawful basis applies;
cookie and technical information is retained according to the settings and retention periods of the relevant service.

Where appropriate, information is deleted or anonymised when it is no longer required.

12. Your privacy rights

Depending on where you live, you may have rights concerning your personal data.

If the GDPR applies to you, these may include the right to:

access your personal data;
correct inaccurate personal data;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
receive certain data in a portable format;
withdraw consent where processing is based on consent;
lodge a complaint with a supervisory authority.

These rights may be subject to legal conditions and exceptions.

To make a privacy request, contact:

stillculture.studio@outlook.com

We may request reasonable information to verify your identity before completing certain requests.

13. Complaints

If you believe that we have processed your personal data incorrectly, you may contact us first so that we can review the issue.

If you are located in the Netherlands, you also have the right to submit a complaint to the:

Autoriteit Persoonsgegevens

You may also have the right to contact another competent data-protection authority depending on where you live.

14. Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

We also rely on security measures provided by Shopify and the other service providers used to operate our store.

No electronic system can be guaranteed to be completely secure.

15. Children

Still Culture is not intended to knowingly collect personal data from children where parental consent would be required under applicable law.

If you believe that a child has provided us with personal information unlawfully, please contact us so that we can review the situation and take appropriate action.

16. Third-party links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties. We recommend reviewing the privacy policies of those services before providing personal information.